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FAQ's

How do I make an appointment

Please contact us on 03334441731 and a member of customer services team who will talk you through everything you need to know and get your first appointment booked in for you

How long is each session

Each of our home physiotherapy sessions lasts for 1 hour This gives us the opportunity to ensure you have the full benefit of our service

Do I need any equipment for my session

No, our physiotherapists come with everything they need to treat you at home. You don’t need to get anything

What if my home is outside of Aquian’s location

We are adding postcodes all the time so please do still give us a call. We will work to see if we can find a suitable arrangement with you or alternatively give you details of providers who may be able to help you where we cant

How Many sessions will I need

Every condition is unique and we treat you as an individual. Your medical and physical condition as well as what is needed to reach your goals, will determine how many sessions you will need Your physiotherapist will be able to give you an idea of the number of visits and a likely time frame after your first session

What happens if I need to cancel my session

Please inform us of a cancellation as soon as possible in order for us to offer that appointment to another patient. Any changes within 24 hours of your appointment will incur a cancellation fee equal to the full cost of your appointment. Please call us on 03334441731 to make any changes to your appointment.

What payment methods do we accept

We accept all major credit cards with the exception of American Express. Payment can be made over the phone, online via BACS, or with a secure payment link.

Am I able to pay with Private Medical Insurance

We currently work with the following health insurance companies:
  • CIGNA
  • WPA
  • AVIVA
  • BUPA INTERNATIONAL
Don’t worry if you health insurance company is not listed as we would still be happy to see you on a self-pay basis.
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Ready to book?

If you’re ready to book or have any questions then get in touch! We’re here to help. 

We cover: South West London, Berkshire, Hampshire, Surrey and West Sussex. Other areas can be visited upon request.

Care

Rehabilitation doesn’t necessarily end once your short-term objectives have been met, such as improving range of movement or muscle activation.
To help you maintain maximum movement and deliver longer term benefits it’s important to continue rehabilitation such as taking regular exercise, stretching and strengthening activity.
Aquian offers a range of sevices to support you on this journey to help you feel better, for longer. We’ll always just be one phone call away.

Treat

During all of our visits, we’ll review your progress including pain & swelling management strategies, measure joint & muscle function, and observe gait and functional tasks.
We’ll support you to perform to the level of function that will ultimately give you the mobility needed for daily life.
Together, we’ll set achievable goals to progress your recovery at a pace that ensures you steadily improve.
Regardless of your condition, your safety and comfort are paramount, so you’ll have access to all the support we can offer.

Assess

On our first visit we’ll get an understanding of what you’ve been through, what you want to achieve and discuss what treatment might involve. We’ll answer any questions or concerns you have.
For those awaiting surgery, treatments will include any pre-operative sessions and most importantly a plan for the care you might need when you are discharged from hospital.